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Terms & Conditions of sale 

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Last updated: December 2025

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1. Introduction

These Terms & Conditions of Sale apply to all purchases made on this Site  operated by Learn French Think French.
By placing an order on the Site, the customer agrees to be bound by these Terms.

These Terms apply to the sale of digital products (e-books) only.

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2. Legal Information

Business Name: Learn French Think French
Legal Status: Sole trader registered in the United Kingdom
Business Owner: Sophie Hanry
Registered Address: 127/13 Willowbrae Road, EH8 7HL Edinburgh, UNITED KINGDOM
Contact Email: learnfrenchthinkfrench@gmail.com 

VAT Status (if applicable): Not VAT registered
 

3. Products

We sell digital products, primarily e-books, available for download in PDF or other digital formats.

We make every effort to present product descriptions accurately, but minor variations or formatting differences may occur.

We reserve the right to modify or discontinue products at any time.
 

4. Prices

All prices on the Site are shown in GBP (£) unless otherwise indicated.

 

No VAT is charged on purchases.

If VAT applies in future, customers will be informed clearly.

Prices may change at any time, but the price displayed at checkout is the price the Customer pays.
 

5. Orders & Payment

To purchase a product, the Customer must:

  1. Get in touch through the contact form, or send an email directly at: learnfrenchthinkfrench@gmail.com

  2. Provide accurate billing information

  3. Complete payment via a direct transfer 
     

Accepted payment methods:

  • Credit/debit cards

  • PayPal

  • Stripe (or whichever you use)

We do not store payment details. All transactions are processed directly with no third-party providers.

An order confirmation will be sent to the Customer via email.
 

6. Delivery of Digital Products

Digital products are delivered via:

  • Email with an attached PDF 

  • Email with a download link

Delivery will be completed as soon as payment has been received. 

The Customer is responsible for:

  • Using a valid email address

  • Ensuring they can download and store digital files

  • Maintaining backups of purchased files
     

7. Refunds & Right to Cancel

7.1 Digital Content Exception

Under UK consumer law (Consumer Rights Act 2015), once the Customer downloads a digital product, they lose the right to cancel.

By completing a purchase, the Customer acknowledges that:

  • They gain immediate access to the digital content

  • They waive their statutory right to cancel once download begins

7.2 Refunds

Refunds are not offered for:

  • Change of mind

  • Mistaken purchase

  • Inability to use the product due to device incompatibility

  • Failure to download the file

Refunds may be offered only in cases where:

  • The file is defective

  • The download link is faulty and cannot be fixed

In such cases, the Customer must contact us at learnfrenchthinkfrench@gmail.com within 14 days of purchase.
 

8. Intellectual Property

All e-books and digital materials are protected by copyright.
Upon purchase, the Customer receives a personal, non-transferable, non-commercial licence.

You may not:

  • Share, resell, or redistribute the files

  • Upload them to third-party websites

  • Use them for commercial or educational resale

  • Modify or adapt the content without written permission

Any breach of these terms may result in legal action.
 

9. Customer Responsibilities

The Customer agrees to:

  • Provide accurate billing information

  • Use the product for personal use only

  • Ensure compatibility with their device before purchase

  • Not share or distribute the digital files unlawfully
     

10. Limitation of Liability

To the fullest extent permitted by UK law, we are not liable for:

  • Technical issues preventing download

  • Loss of files after delivery

  • Damages caused by improper use of the product

  • Interruptions, errors, or unavailability of the Site

  • Loss of profit, business, or data

Our total liability for any claim is limited to the purchase price of the product.
 

11. Personal Data

We process Customer data in compliance with:

  • UK GDPR

  • Data Protection Act 2018

For more information, please see our Privacy Policy.
 

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales, after attempting amicable resolution.
 

13. Contact

For questions regarding these Terms, please email: learnfrenchthinkfrench@gmail.com 

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